❖ Tivoli Netcool
Tivoli Netcool is a Service Level Management system that provides real time, centralized administering of IT domains and Complex networks. It can consolidate data from different platforms in remote locations. It tracks information in a database and delivers information to specific users through filters and views.
IT Service Management is the process of designing, delivering and administering the way of Information Technology used in an organization. ITSM ensures to keep processes, people and technology in right place so that the organization runs successfully. The software solutions that support ITSM are designed to align with ITIL.
❖ BMC Remedy
BMC Remedy is an ITSM solution that delivers incident, problem, change, release, knowledge, service level, request fulfillment and other processes. It reduces the risk to timely delivery of services and align with business objectives. It helps responding in time and improves productivity by aligning with ITIL.